FAQs
- What are captioned performances?
- Do you accept cash?
- My merchandise item is faulty
- Can I exchange my ticket?
- Why didn't I see the aerialist?
- Does the party run on New Year's Eve?
- Can I check if a cast member is performing?
- Can we bring decorations?
- Will my group be seated together?
- Can I choose my table?
- What is the show like?
- How does the seating work?
- What temperature is it?
- I want to leave my bag. Do you have a cloakroom?
- Is there a minimum age restriction?
- Do you do birthday shoutouts or can you do anything extra for us?
- Can I take photos during the show?
- How long does the disco last?
- How long is the show?
- Do you add service charge?
- How can I speak to someone?
- Unable to get through on the phones
- I haven’t received a confirmation email
- I haven't got a ticket!
- Why haven't I received a response to my email?
- What is the difference between tiers?
- If I book one VIP Upgrade ticket and one normal ticket in the same tier, would we be seated together?
- Why has a performance been removed from the website?
- Do you have a cancellation / waiting list?
- Do you offer any reduced price tickets?