In accordance with our terms and conditions, all bookings are non-refundable and cannot be cancelled once purchased. However, we allow exchanges for bookings of up to 15 guests made online or by phone for the fee detailed below:
| Exchange Fees (per ticket) | |
| 13 weeks, or more, before the performance | £5.00 |
| 8 to 12 weeks before the performance | £7.50 |
| 4 to 7 weeks before the performance | £10.00 |
| 2 to 3 weeks before the performance | £12.50 |
| up to 2 weeks before the performance | £15.00 |
| On the day of the performance | £75.00 |
To arrange an exchange, please call us on 020 3995 6296 and select option 4 followed by option 2. Make sure to have your order number ready when you call.
If you have purchased refund protection insurance with your booking, you may be able to make a claim on your policy. Transactions completed before 23:59 on Sunday 12th January 2025 are subject to Ticketplan's terms and conditions, which can be found here. Transactions completed from 08:00 on Saturday 11th June 2025 are subject to SecureMyBooking.com's terms and conditions, which can be found here.